grievance-type
Categories describing the nature of a grievance filed against a social protection program or its delivery process.
https://publicschema.org/sp/vocab/grievance-type
Values
| Code | Label | Standard code | Definition |
|---|---|---|---|
exclusion_error | Exclusion error | A complaint that an eligible person or household was wrongly excluded from a program or benefit. | |
inclusion_error | Inclusion error | A report that an ineligible person or household is receiving benefits they should not be entitled to. | |
payment_complaint | Payment complaint | A complaint about delayed, missing, incorrect, or incomplete benefit payments. | |
appeal | Appeal | A formal request to review and reverse an administrative decision, such as an eligibility determination or benefit calculation. | |
service_quality | Service quality | A complaint about the quality, accessibility, or timeliness of services provided by the program or its agents. | |
misconduct | Misconduct | An allegation of fraud, corruption, harassment, or other improper behavior by program staff or agents. | |
information_request | Information request | A request for information about program rules, eligibility criteria, benefit entitlements, or complaint procedures. | |
other | Other | A grievance type not covered by the other categories. |