grievance-status
The lifecycle states of a grievance record in a program or service.
https://publicschema.org/vocab/sp/grievance-status
Values
| Code | Label | Standard code | Definition |
|---|---|---|---|
submitted | Submitted | The grievance has been formally received and registered in the system, awaiting assignment. | |
under_review | Under review | The grievance is being actively investigated or assessed by a case worker or review body. | |
resolved | Resolved | A decision or remedy has been issued and communicated to the complainant. | |
closed | Closed | The grievance process is complete and the record is archived, either after resolution or withdrawal. | |
escalated | Escalated | The grievance has been referred to a higher authority or external body because it could not be resolved at the first level. | |
rejected | Rejected | The grievance was found to be invalid, outside program scope, or a duplicate, and was not accepted for processing. | |
withdrawn | Withdrawn | The complainant has voluntarily withdrawn the grievance before resolution. |
System mappings
OpenSPP
| System code | System label | grievance-status value |
|---|---|---|
new | New | submitted |
in_progress | In Progress | under_review |
waiting | Waiting | under_review |
escalated | Escalated | escalated |
resolved | Resolved | resolved |
closed | Closed | closed |
Not covered by OpenSPP: rejected, withdrawn
openIMIS
| System code | System label | grievance-status value |
|---|---|---|
Waiting | Waiting | submitted |
Todo | Todo | submitted |
Inprogress | In Progress | under_review |
Review | Review | under_review |
CLOSE | Close | closed |
Not covered by openIMIS: resolved, escalated, rejected, withdrawn