Grievance Status

https://publicschema.org/vocab/sp/grievance-status

normative

The lifecycle states of a grievance record in a program or service.

CSV JSON-LD

Values

Code Label Standard code Definition
submitted Submitted The grievance has been formally received and registered in the system, awaiting assignment.
under_review Under review The grievance is being actively investigated or assessed by a case worker or review body.
resolved Resolved A decision or remedy has been issued and communicated to the complainant.
closed Closed The grievance process is complete and the record is archived, either after resolution or withdrawal.
escalated Escalated The grievance has been referred to a higher authority or external body because it could not be resolved at the first level.
rejected Rejected The grievance was found to be invalid, outside program scope, or a duplicate, and was not accepted for processing.
withdrawn Withdrawn The complainant has voluntarily withdrawn the grievance before resolution.

System mappings

OpenSPP

System code System label grievance-status value
new New submitted
in_progress In Progress under_review
waiting Waiting under_review
escalated Escalated escalated
resolved Resolved resolved
closed Closed closed

Not covered by OpenSPP: rejected, withdrawn

openIMIS

System code System label grievance-status value
Waiting Waiting submitted
Todo Todo submitted
Inprogress In Progress under_review
Review Review under_review
CLOSE Close closed

Not covered by openIMIS: resolved, escalated, rejected, withdrawn

Referenced by this vocabulary

See full reference catalogue