sp:Grievance
A record of a participant's or applicant's formal expression of dissatisfaction or dispute regarding any aspect of the delivery chain. Grievance subsumes appeals (requests to reverse a decision) and complaints (dissatisfaction with service quality).
https://publicschema.org/sp/Grievance
Properties
| Property | Type | Classification | Definition |
|---|---|---|---|
| complainant | concept:Person | Personal | The person who submitted the grievance. |
| grievance_subject | string | Personal | Reference to the person, enrollment, or payment event that the grievance concern... |
| grievance_type | string (grievance-type) | Non-personal | The category of complaint (exclusion error, inclusion error, payment complaint, ... |
| grievance_status | string (grievance-status) | Non-personal | The current processing state of the grievance. |
| submission_date | date | Non-personal | The date on which the grievance was submitted or registered. |
| resolution_date | date | Non-personal | The date on which the grievance was resolved or closed. |