grievance-type | PublicSchema

Values

Code	Label	Definition
`exclusion_error`	Exclusion error	A complaint that an eligible person or household was wrongly excluded from a program, benefit, or service.
`inclusion_error`	Inclusion error	A report that an ineligible person or household is receiving benefits or services they should not be entitled to.
`payment_complaint`	Payment complaint	A complaint about delayed, missing, incorrect, or incomplete benefit payments.
`data_correction`	Data correction	A request to correct inaccurate or outdated personal data held by the program, such as a misspelled name, wrong date of birth, or incorrect disability status.
`appeal`	Appeal	A formal request to review an administrative decision, such as an eligibility determination, benefit calculation, or exit decision.
`service_quality`	Service quality	A complaint about the quality, accessibility, or timeliness of services provided by the program or its agents.
`misconduct`	Misconduct	An allegation of fraud, corruption, exploitation, abuse, harassment, or other improper behavior by program staff or agents.
`information_request`	Information request	A request for information about program rules, eligibility criteria, benefit entitlements, or complaint procedures, when received through the grievance intake channel.
`other`	Other	A grievance that does not fit the other categories, or where the type has not yet been determined.